Legal

Cancellation & Refund Policy

Last updated: 4 October 2026

Reference copy. This page reproduces, for convenience, the Cancellation & Refund Policy that we provide in print and that the Host signs when purchasing a package. This website is a guide and brochure only and does not itself form a contract. If this page and the signed printed copy differ, the signed copy prevails.

This policy applies to every booking made with CASK & Co. and should be read together with our Terms & Conditions.

In short: you can cancel a booking up to 36 hours before your event. Your advance payment will be refunded, less the cost of stock already ordered for your event and the logistical expenses already incurred.

1. How to cancel

Tell us directly by phone or WhatsApp on +91 62355 38406, giving your name, event date and venue. A cancellation takes effect when we receive your request and acknowledge it. We will confirm in writing (a WhatsApp message is sufficient).

2. The 36-hour window

Cancellation is possible only before 36 hours of the event. The 36 hours are counted back from the service start time stated in your booking confirmation. Requests received after that point cannot be accepted as cancellations, and the advance payment is not refundable.

3. What is refunded

When you cancel within the window, we refund the advance payment received, after deducting only the following:

Stock ordered or purchased for your event, such as ingredients, mixers, syrups, garnishes, ice, consumables, disposables and any special-order or custom items.
Logistical expenses already incurred, such as transport and vehicle bookings, equipment handling, and travel arrangements for our team.

We do not charge any other cancellation fee. Deductions will never exceed the advance payment received.

4. Itemised statement and refund

We will give you an itemised statement of the deductions, with supporting bills or invoices on request. The balance is refunded to you through the same mode of payment used for the advance wherever possible, or by another method we agree with you.

5. If we cancel

If CASK & Co. has to cancel or cannot deliver the service you booked, we will refund the full advance payment with no deductions.

6. Events affected by circumstances beyond our control

Where an event cannot go ahead because of a force majeure event (see clause 20 of our Terms & Conditions), we will work with you in good faith and apply the rules above.

7. Questions

Acknowledgement

I have read, understood and agree to the terms above.

Host name & signature

Date

For CASK & Co. (name & signature)

Event date & venue